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About:
GNA Frontdesk is a groupware application designed for customer support and bug tracking. People e-mail their messages into a threaded central repository which may be accessed via the web. The Frontdesk groupware system is written entirely in Perl and currently runs under any platform that supports perl.
Author:
Joseph Wang <gna [dash] labs [at] lists [dot] gnacademy [dot] org>
[contact developer]
Tar/GZ:
http://www.gnacademy.org/uu-gna/tech/dbedit/frontdesk-0.4.tar.gz
Trove categories:
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Dependencies:
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No dependencies filed
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Anyone who uses Frontdesk?
by murdoc - Sep 29th 2000 04:39:19
I'm looking for a email-based bug-tracking/trouble-ticket-system.
It shoud work like:
-the customer sends an email containing the problem he has
-the TT sends the email to the right people, who might answer it,
and the TT will recognnize the reply as the one it is and leads it to
the right adress, same with any further reply of customer/staff...
-the admin should be able to see, which problems exist and who of his
staff is working on 'em.
Has anyone xperience with frontdesk or a better one which would fit
into my requierments?
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