Ace Operator
Ace Operator enables live interactions between company representatives and customers from the company Web site. It allows customers to contact live agents at the click of a button, engage in interactive conversation, and exchange information using multi-media content. It also allows companies to monitor visitors to their Web site and initiate a conversation. It is an excellent tool for low-cost pre-sales support and any kind of customer services over the Web.
| Tags | Communications Chat Internet Web HTTP Servers |
|---|---|
| Licenses | LGPL |
| Operating Systems | Windows Windows Windows POSIX Linux |
| Implementation | Java |
Recent releases
- 24 Mar 2009 16:36
Changes: This release is a stable maintenance release. Problems with the Dutch language translations were fixed. Ace Operator was upgraded to work with Java 1.5, MySQL 5.x, and Tomcat 5.5. A number of minor bugs have been fixed. Operators can now see the IP address of the calling party.
- 19 Feb 2006 16:46
Changes: Support for Italian language has been added for the Ace Operator chat screens.
- 19 Jun 2005 17:02
Changes: This is mainly a bugfix release. It successfully starts up as a Windows 2003 service. The system now workd with MySQL 4.1 or higher. A bug related to Unicode character encoding has been fixed. The source code has been refactored. The build scripts have been significantly overhauled.
- 08 Apr 2005 06:28
Changes: The chat screens have been translated to the Dutch language in addition to English, French, German, and Spanish. The "Do Not Disturb" feature has been enhanced to make it server-aware. This improves call handling and results in less Internet traffic. Ace Operator can now redirect users to an "All Operators Are Busy" page. New parameters have been added to enable/disable users from sending Web pages/Buzz. A number of translations-related bugs have been fixed.
- 11 Oct 2004 06:40
Changes: This is mainly a bugfix release. Most major bugs found in the beta release have been fixed. This release is now considered production-grade. In addition, the build scripts have been completely refactored.
