Projects / Cerberus Helpdesk

Cerberus Helpdesk

Cerberus Helpdesk is an email application which focuses on teams sharing mailboxes. It features Fetch and Retrieve, Super Sorter, and Virtual Community Tools.

Tags Communications Email Information Management Issue Tracking Email Clients (MUA)
Operating Systems POSIX Solaris Mac OS X Windows Windows Windows Windows BSD FreeBSD Linux

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Rss Recent releases

Changes: This is a minor cleanup of the 4.2 release. It adds back Fetch & Retrieve functionality as an optional plugin. Watchers no longer receive email notifications about probable spam. Group filters on Workspaces are now properly migrated. Languages can now be used even if their locale does not exist on the server OS.

  • Rrelease-mid
  •  03 Jun 2009 12:02
  • Rrelease-after

Changes: This release includes over 106 improvements from community feedback. Support centers can now each have their own enabled modules and styles. Visitors can be required to log in before opening new tickets or browsing the knowledgebase. Date/time and message content criteria have been added to filters. Email notifications and Mail Routing can be created using the same criteria as Group Inboxes. A .csv file importer has been added to the Address Book and CRM, which can import arbitrary data into custom fields. Performance is improved for lists containing custom fields or thousands of rows.

Changes: This update provides over 147 improvements from community feedback. Custom fields can be added to almost anything. Group inbox filters can read custom fields set on senders and use that information to write custom fields on new mail (such as priority or due date). Workspaces can contain lists of anything; worklists can now be populated by custom field filters and show custom field data as list columns. Groups can prioritize email buckets and flag if their contents are assignable. An itemized permission system for workers has been added. Auto-refresh for workspaces has been implemented.

  • Rrelease-mid
  •  25 Nov 2008 15:31
  • Rrelease-after

Changes: A new global notification system provides a reusable service that functionality and plugins can use to get a worker's attention. Workers can now immediately notify any number of people when leaving a comment or note on mail. An attachments cleaner reclaims wasted disk space. Also included are over 60 fixes and improvements from community feedback.

Changes: UTF-8 is now supported application-wide and a Translation Editor plugin is provided to create new localizations. A new Time Tracking plugin is available to log time spent on clients and activities. A new Feedback Tracking plugin allows capturing and sharing of the feedback uncovered in daily conversations. A new Spam Analysis plugin gives insight into how the anti-spam system is making filtering decisions. The anti-spam engine will "unaccent" email content to counter common spam tricks. Two new pages, "home" and "activity", better organize new plugin-contributed functionality.

Rss Recent comments

Rcomment-before 09 Sep 2004 15:43 Rcomment-trans bhalsted Rcomment-after

Re: Admins should add more trove topic
Thanks! I've updated the trove categories.

Thanks for the suggestion!

Rcomment-before 09 Sep 2004 10:44 Rcomment-trans myersnfred Rcomment-after

Admins should add more tove topic
They should add

"Information Management :: Issue Tracking"

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