Gnu Gatekeeper ACD
The GnuGk ACD does automatic call distribution for the Gnu Gatekeeper. It is the first step to a VOIP call-center solution based on GnuGk. Incoming calls are routed to agents based on different distribution algorithms.
| Tags | Communications Internet Phone Telephony |
|---|---|
| Licenses | GPL |
| Implementation | Java |
Recent releases
- 13 May 2009 14:22
Changes: A new switch was added to set the default queue for calls directly to an IP address. The documentation was updated.
- 20 Dec 2003 12:56
Changes: This version allows you to choose how to deal with calls when no agent is available (reject, keep ringing, send to announcement device). It also adds priorities to the queues.
- 13 Sep 2003 11:25
Changes: Call distribution is now based on aliases, not endpoints, so you can use endpoints with multiple aliases. You can now check the agent status with a browser, and there is better debug output on ACD startup. There are some minor bugfixes.
- 13 Aug 2003 18:55
No changes have been submitted for this release.
