|
About:
The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address and several people who reply to those emails and answer questions, Helpdesk::Mail can come in handy. It is not just another webmail application; one can assign a "user-id" for an e-mail (e.g. an account number) to track how often one user asks for help. It also has an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer by simply typing in some keywords and click on a link. There's also a public interface to the Knowledge Base.
Author:
Lukas Ertl [contact developer]
Homepage:
http://mailbox.univie.ac.at/~le/helpdeskmail/
Tar/GZ:
http://mailbox.univie.ac.at/[..]deskmail/files/helpdesksystem-0.6.tar.gz
Trove categories:
[change]
Dependencies:
[change]
mod_perl (required)
[download links]
|
|
» Rating:
(not rated)
» Vitality: 0.00% (Rank 13102)
» Popularity: 0.48% (Rank 12039)
 
(click to enlarge graphs)
Record hits: 13,513
URL hits: 8,492
Subscribers: 3
|
|
