OTRS
OTRS is a Web-based help desk and ticket system that provides a tailored set of effective and field-tested features to help service organizations to manage requests more efficiently. It relieves service agents of routine activities and provides a transparent view of the current status of a customer's request at any time. As a framework, it is the fundamental basis of OTRS::ITSM, an ITIL-compliant IT service management solution. It supports MySQL, MS SQL, PosgreSQL, Oracle, and DB2.
| Tags | Communications Email Database Internet Web Dynamic Content Software Development Archiving Telephony CGI Tools/Libraries Office/Business Information Management Issue Tracking |
|---|---|
| Licenses | GPL |
| Operating Systems | Mac OS X POSIX Linux AIX BSD Solaris Unix |
| Implementation | Perl SQL |
Recent releases
- 18 Sep 2009 09:19
Changes: A page navigation bar was added to ticket overviews in the dashboard. Some minor issues with the WYSIWYG editor have been fixed.
- 29 Jul 2009 14:19
Changes: This stable release includes some minor bugfixes related to PGP/SMIME, bulk action, the richtext editor, the dashboard, and the notification feature. The translations have been updated for Simplified Chinese and Swedish.
- 09 Jul 2009 17:24
Changes: Some minor bugs have been fixed. The translation files have been updated for Polish, French, Persian, and Italian. Furthermore, the single English translation has been split into US, UK, and Canadian English.
- 02 Jul 2009 22:10
Changes: All bugfixes are related to the upcoming WYSIWYG editor and the new dashboard. These features are now ready to use in the intended way. A 27th language, Latvian, has been added.
- 11 Jun 2009 15:13
Changes: An event-based notification management feature was added. This feature allows you to manage event-based notifications to agents, customers, and/or dedicated emails. Events like the creation of a ticket or article, state updates, closing of a ticket, queue updates and the notification content (including known OTRS-placeholders) can be flexibly configured using the Web-based administration interface. Various bugs were fixed.
Heartbeat
- Popularity Score
- 845.74
- Vitality Score
- 28.87
- Subscriptions
- 254
