Support Incident Tracker
Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. It can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!, attaching files and recording every communication in the incident log. SiT! is aware of Service Level Agreements, and incidents are flagged if they stray outside of them.
| Licenses | GPL |
|---|---|
| Operating Systems | OS Independent |
| Implementation | PHP |
Recent releases
- 17 Dec 2008 21:27
Changes: This releases fixes several issues that were discovered in the previous release, including a bug that prevented reopening of incidents, a serious problem with editing email templates and a bug that prevented users changing their password from their profile page. In addition, a large number of smaller problems have been fixed.
- 21 Nov 2008 21:38
Changes: This release provides Danish and Portuguese language support and an updated Spanish translation, along with important new features such as billing, inventory, and POP/IMAP incoming mail support. Many minor and some not so minor bugs have been fixed.
- 21 Jul 2008 14:31
Changes: This releases fixes several issues that were discovered in the previous release, including a bug that preventing logging an incident if you only had one contract, a problem with the view users page, and several SQL errors.
- 05 Jul 2008 20:24
Changes: This release builds upon the stable 3.33 platform and adds many new features and improvements to existing features. Among many new features are better searching, triggers, an improved portal, refreshing dashlets, and better language support.
- 31 Mar 2008 06:45
Changes: This minor bugfix release corrects some issues found with the previous release, adds a Chinese Traditional translation, and includes updates to the Chinese Simplified translation.
