SysAid
SysAid is a software solution for the small to medium IT Helpdesk. It provides extensive help desk, knowledge base, asset management, monitoring, reporting, and analysis applications, in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away, or fully customizable options to meet your day-to-day IT needs. It manages system vitals by automatically scanning, listing, and monitoring your organization's network (SNMP devices, hardware, software, and change history) and raising early warning alerts (email and SMS). End users submit Helpdesk service requests via SysAid’s intuitive End User Portal, while the SysAid Helpdesk enables you to predefine and apply automatic priority, escalation, re-routing, and notification rules (email, SMS, and service requests). Support your users anywhere via SysAid Remote Control. Additional ITIL Package (CDMB, Change Management and Problem Management), Task and Project, and Manager Dashboard modules are also available.
| Tags | Information Management Issue Tracking Hardware Monitoring Systems Administration itil |
|---|---|
| Licenses | Freeware |
| Operating Systems | Windows Windows Windows POSIX Unix |
| Implementation | Java |
Recent releases
- 07 May 2009 17:13
Changes: This release has a new ITIL package (CMDB, problem management, and change management), SNMP, LDAP refresh, service request quick lists, built-in best practice categories, Improved knowledge base capabilities, and enhanced self-service portal options.
- 05 Feb 2008 02:57
Changes: This version features a totally revamped knowledge base that allows turning service requests into FAQs.
- 10 Dec 2007 14:11
Changes: A new slick and chic GUI. An end user satisfaction survey. Integrated database backup. News. Intel VPro support. New remote control options.
- 29 May 2007 03:09
Changes: A new monitoring module was added. It constantly monitors your network assets for slow or failing systems and automatically notifies you in case of outages.
- 26 Sep 2006 12:57
Changes: This release includes the Manager Portal, a new module that provides an immediate and customizable overview of the state of affairs in your organization. Managers receive the most relevant information instantaneously, by means of a selection of customizable charts in the dashboard, or by using an extensive range of options for running, scheduling, and generating automatic reports. Nine new features were added, including an option to nominate end users as supervisors, and 23 bugs were removed.
