Web Help Desk
Web Help Desk allows you to dynamically assign, track, and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive Web-based interface with two-way email integration. It provides seamless asset discovery and remote control integration with Apple Remote Desktop, Windows Remote Desktop Connection, a VNC URL Protocol Tool, LANrev Client Management, and JAMF Casper Suite. It also integrates with LDAP, Microsoft Active Directory, Email-to-Ticket Conversion, SMTP, IMAP, and POP3
| Tags | Office/Business CRM Information Management Issue Tracking |
|---|---|
| Licenses | Shareware |
| Operating Systems | Windows Windows Mac OS X OS Independent Mac OS X POSIX Solaris Linux |
Recent releases
- 17 Apr 2009 08:52
Changes: Custom email greetings were added for approval and denial messages. An option to send scheduled survey reminder email to the client was added. An option was added to specify one or more recipient email addresses to be notified when a survey is complete. A Tech Group Level option was added to email the group manager when tickets are escalated from the level. A public/private toggle was added for ticket attachments to make attachments hidden from clients. The IP Address column in Asset was widened to 40 characters to handle IPv6 addresses.
- 18 Feb 2009 18:13
Changes: Receiving email preferences and Tech Group email panels now requires explicit confirmation if configuring an email account that already contains messages. Deleting LDAP connections no longer deletes the associated client accounts (shift-clicking the delete button will cause the associated clients to be deleted along with the LDAP connection.) If a new client is discovered during an LDAP sync, the application will include deleted clients when searching for a matching client account. A bug preventing Asset attachment names from being stored has been fixed.
- 18 Feb 2009 18:13
Changes: Receiving email preferences and Tech Group email panels now requires explicit confirmation if configuring an email account that already contains messages. Deleting LDAP connections no longer deletes the associated client accounts (shift-clicking the delete button will cause the associated clients to be deleted along with the LDAP connection.) If a new client is discovered during an LDAP sync, the application will include deleted clients when searching for a matching client account.
- 13 Feb 2009 21:23
Changes: There is a Ticket Type category for ticket and billing reports. The resolved confirmation email link now uses an email reply as long as email tickets are enabled, and otherwise uses the previous method requiring login to the Web application. Billing logo upload now works correctly. An exception is no longer thrown when importing assets. Imported tickets now have their Created By attribute set to the tech performing the import. Random servlet error messages are fixed. Scheduled billing reports will now generate a PDF attachment correctly.
- 28 Jan 2009 18:37
Changes: Billing Logo upload now works correctly. An exception is no longer thrown when importing assets. Imported tickets now have their Created By attribute set to the tech performing the import. A Ticket Type category for ticket and billing reports has been added.
