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About:
The Web Help Desk is a Web-based helpdesk software
system that allows you to dynamically assign,
track, and fulfill all of your technical support
trouble tickets and customer service requests with
ease, all through an intuitive Web-based interface
and two-way email integration. The Web Help Desk
software also provides seamless asset discovery
and remote control integration with Apple Remote
Desktop, LANrev Client Manager, and JAMF Casper
Suite.
Release focus: Minor feature enhancements
Changes:
First Name, Last Name, and E-Mail columns were
added to ticket search results list column
selection. Column width was increased for the
Location and Department Name fields. Alerts
targeting the assigned tech will be sent to techs
in the ticket's Tech Group Level if no tech is
assigned to the ticket. The character limit for
tech and client notes was extended from 4000
characters to 8000 characters for SQL Server
databases. A bug causing attachments of Office
2007 documents to download with incorrect MIME
types was fixed. An option to prevent WHD from
reconfiguring Log4J appenders was added.
Author:
Web Help Desk Software [contact developer]
Homepage:
http://www.webhelpdesk.com/
Changelog:
http://updates.webhelpdesk.com/
RPM package:
http://downloads.webhelpdesk.com/RPM/webhelpdesk-9.1.11-1.noarch.rpm.gz
OS X package:
http://downloads.webhelpdesk.com/OSX/WebHelpDesk-9.1.11.dmg
Purchase:
http://www.webhelpdesk.com/pricing.html
Bug tracker:
http://support.webhelpdesk.com/
Mirror site:
http://www.webhelpdesk.co.uk/
Demo site:
http://www.webhelpdesk.com/demo.html
Trove categories:
[change]
| [Development Status] | | 6 - Mature | | [Environment] | | MacOS X, Web Environment | | [License] | | Other/Proprietary License with Free Trial, Shareware | | [Operating System] | | MacOS, MacOS X, Microsoft :: Windows, OS Independent, POSIX :: Linux, POSIX :: SunOS/Solaris | | [Topic] | | Information Management, Information Management :: Issue Tracking, Office/Business, Office/Business :: CRM |
Dependencies:
[change]
No dependencies filed
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» Rating:
8.48/10.00
(Rank N/A)
» Vitality: 0.21% (Rank 646)
» Popularity: 0.36% (Rank 16009)
 
(click to enlarge graphs)
Record hits: 6,343
URL hits: 1,762
Subscribers: 5
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