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 Web Help Desk 9.1.11 (Default)
Sections: Mac OS X, Unix

 

Added: Wed, Jun 4th 2008 13:33 UTC (7 months, 8 days ago) Updated: Wed, Nov 19th 2008 15:38 UTC (1 month, 20 days ago)


Screenshot About:
The Web Help Desk is a Web-based helpdesk software system that allows you to dynamically assign, track, and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive Web-based interface and two-way email integration. The Web Help Desk software also provides seamless asset discovery and remote control integration with Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite.

Release focus: Minor feature enhancements

Changes:
First Name, Last Name, and E-Mail columns were added to ticket search results list column selection. Column width was increased for the Location and Department Name fields. Alerts targeting the assigned tech will be sent to techs in the ticket's Tech Group Level if no tech is assigned to the ticket. The character limit for tech and client notes was extended from 4000 characters to 8000 characters for SQL Server databases. A bug causing attachments of Office 2007 documents to download with incorrect MIME types was fixed. An option to prevent WHD from reconfiguring Log4J appenders was added.

Author:
Web Help Desk Software [contact developer]

Rating:
8.48/10.00 (1 vote)

Homepage:
http://www.webhelpdesk.com/
Changelog:
http://updates.webhelpdesk.com/
RPM package:
http://downloads.webhelpdesk.com/RPM/webhelpdesk-9.1.11-1.noarch.rpm.gz
OS X package:
http://downloads.webhelpdesk.com/OSX/WebHelpDesk-9.1.11.dmg
Purchase:
http://www.webhelpdesk.com/pricing.html
Bug tracker:
http://support.webhelpdesk.com/
Mirror site:
http://www.webhelpdesk.co.uk/
Demo site:
http://www.webhelpdesk.com/demo.html

Trove categories: [change]
[Development Status]  6 - Mature
[Environment]  MacOS X, Web Environment
[License]  Other/Proprietary License with Free Trial, Shareware
[Operating System]  MacOS, MacOS X, Microsoft :: Windows, OS Independent, POSIX :: Linux, POSIX :: SunOS/Solaris
[Topic]  Information Management, Information Management :: Issue Tracking, Office/Business, Office/Business :: CRM

Dependencies: [change]
No dependencies filed

 
Project admins: [change]
» Web Help Desk Software (Owner)

» Rating: 8.48/10.00 (Rank N/A)
» Vitality: 0.21% (Rank 646)
» Popularity: 0.36% (Rank 16009)

project statsdownload stats
(click to enlarge graphs)
   Record hits: 6,343
   URL hits: 1,762
   Subscribers: 5

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 Branches

Branch Version Last release License URLs
Default 9.1.11 19-Nov-2008 Shareware Homepage Changelog

 Releases

Version Focus Date
9.1.11 Minor feature enhancements 19-Nov-2008 15:38
9.1.9 Major feature enhancements 29-Oct-2008 23:51
9.1.7 Major feature enhancements 02-Oct-2008 15:25
9.1.2 Minor bugfixes 03-Sep-2008 14:26
9.1.1 Major feature enhancements 25-Aug-2008 16:47
8.4.6.10 Minor feature enhancements 04-Jun-2008 13:58



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