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About:
f2w helpdesk is a Web-based helpdesk package. It allows requests to be categorised to an arbitrary level of detail using a expert-system-like question and answer method. Advice and problem-specific information can be associated with the request categories, thus building up a knowledge base to speed the resolution of frequently occurring problems. Users can also add their own tasks, thus using it as a todo list or for workflow within teams, and notes can be added to each request at any time.
Release focus: N/A
Changes:
Minor user interface improvements, bugfixes in the Oracle configuration script, a new MS SQL configuration, and the automatic addition of new help desk operators to at least one team (without this, they can't do much).
Author:
scav [contact developer]
Homepage:
http://f2w.sourceforge.net/
Trove categories:
[change]
Dependencies:
[change]
Zope 2.5.0 (required)
PostgreSQL 7.1.3 (recommended)
[download links]
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» Rating:
8.21/10.00
(Rank N/A)
» Vitality: 0.00% (Rank 8663)
» Popularity: 2.32% (Rank 2152)

(click to enlarge graphs)
Record hits: 39,199
URL hits: 26,665
Subscribers: 30
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