About:
f2w helpdesk is a Web-based helpdesk package. It allows requests to be categorised to an arbitrary level of detail using a expert-system-like question and answer method. Advice and problem-specific information can be associated with the request categories, thus building up a knowledge base to speed the resolution of frequently occurring problems. Users can also add their own tasks, thus using it as a todo list or for workflow within teams, and notes can be added to each request at any time.

Release focus: N/A

Changes:
Minor user interface improvements, bugfixes in the Oracle configuration script, a new MS SQL configuration, and the automatic addition of new help desk operators to at least one team (without this, they can't do much).

Author:
scav [contact developer]

Rating:	reset 1 2 3 4 5 6 7 8 9 10
8.21/10.00 (2 votes)

Homepage:
http://f2w.sourceforge.net/

Trove categories: [change]

[Development Status]		5 - Production/Stable
[Environment]		Web Environment
[Intended Audience]		Developers, End Users/Desktop
[License]		OSI Approved :: GNU General Public License (GPL)
[Operating System]		OS Independent
[Programming Language]		Zope
[Topic]		Database :: Front-Ends, Internet :: WWW/HTTP, Other/Nonlisted Topic

Dependencies: [change]
Zope 2.5.0 (required)
PostgreSQL 7.1.3 (recommended)
[download links]

 Branches

Branch	Version	Last release	License	URLs
Default	1.4.3	23-Jul-2002	GNU General Public License (GPL)

 Releases

Version	Focus	Date
1.4.3	N/A	23-Jul-2002 08:18
1.4.2	Minor bugfixes	18-Apr-2002 08:53
1.3.2	Major feature enhancements	13-Nov-2001 16:26
1.3.0	Minor security fixes	30-Oct-2001 12:39
1.2.5	Minor bugfixes	23-Oct-2001 12:07
1.2.4	Major bugfixes	04-Oct-2001 15:15
1.2.2	Major feature enhancements	18-Jul-2001 08:54
1.2final	Minor feature enhancements	08-Jun-2001 16:38
1.2beta3	Major feature enhancements	11-Apr-2001 09:05
1.2beta2	Minor feature enhancements	03-Feb-2001 11:42